Business Coach, Team Coach & Mediator
in Munich
KAOS stands for Katrin Ostermeier — and for chaos as a source of possibility and potential. As a mediator, I support individuals and teams in restoring self-regulation and their capacity to act. I help people reconnect with their inner resources, regain clarity, and feel grounded again — even in challenging situations.
Workplace conflicts can be deeply stressful. They affect personal well-being and mental health and often have a negative impact on motivation, collaboration, and performance. When conflicts escalate, they can trigger stress responses and lead to unconscious, destructive patterns — for individuals, teams, and entire organizations.
Where there is conflict, there is often chaos. As a mediator, I encourage people to look closely and work with conflict constructively. This creates space for growth, learning, and sustainable development.
I work from coaching spaces in Munich, on-site with my clients, and also offer online sessions.
Mediation and Conflict-Coaching
Conflicts bring underlying tensions to the surface — and this is precisely where the opportunity lies: they make visible what needs attention and resolution. The key requirement is that those involved are able to engage with the situation constructively. This includes maintaining self-regulation in moments of conflict and being aware of one’s own goals, emotions, needs, and values.
Within a mediative process, a coach or mediator acts as an independent third party — neutral and impartial — to facilitate communication between the parties in conflict. The aim is to empower those involved to develop solutions independently that are sustainable and acceptable to all.
I also support individuals and leaders in strengthening their conflict competence and in navigating concrete conflict situations. The protected space of coaching allows for reflection on one’s own emotions and needs, as well as on personal patterns of behavior in conflict.
Systemic mediation considers not only the individuals, but also the interplay of team dynamics and the wider organisational context.
Team Mediation
Focused and professional mediation supports teams in complex or difficult situations by creating clarity about next steps. Tensions become visible, emotions can be expressed, and team resources are reactivated — enabling a shift toward solution-oriented perspectives.
Guidance by an external facilitator helps prevent role conflicts (for example in leadership roles) and creates a safe space to address sensitive issues openly. The goal is not harmony at any cost, but to restore the team’s ability to work and act effectively.
My Philosophy: Understanding Chaos as an opportunity
For me, chaos isn’t a threat — it’s a powerful source of energy. It sparks movement, uncovers hidden talents, and inspires new ideas. The true art is finding a sensible balance between chaos and order — staying flexible, curious, and forward-looking.
Chaos simply means a state of confusion and lack of order — the opposite of cosmos, or harmony. KAOS stands for both: the ability to bring order into chaos and build new structures, and the courage to shake up old patterns so fresh perspectives and new connections can emerge.Especially in times of change, it’s about trusting your own strengths and shaping transformation consciously. That also means letting go — of systems, structures, and sometimes long-held beliefs.
As a mediator, I support my clients in looking at conflict with courage and addressing it constructively — creating space for growth and development.
What the KAOS-clients say:
“Teamwork is an essential element of police work. KAOS has been instrumental in helping us expand our teamwork to extend cooperation with external partners. Despite language and cultural differences, we have succeeded in initiating a trend-setting prevention project with refugees.”
"Since the company was founded in 2014, KAOS has been an indispensable partner who supports us in every step of our development. Our annual team coaching is always a highlight, where we develop personally and as a team. This is mainly due to the structured and equally personable approach of our favorite coach, Katrin."
„Thank you for helping this team unlock a situation that seemed hopeless. Your level of empathy, your capacity to listen and read systems without judgement is very impressive. You are excellent at what you do and I have learned a lot looking at you. Keep your heart warm and open, it makes this world a better place!"
"I have valued the collaboration with Katrin and the KAOS team for many years. I do team coaching with KAOS several times a year with my team. Especially in a startup like UNIO, the team is the most important and valuable asset for the success of the company."
"First impressions count - Katrin Ostermeier is a first-class, empathetic and loyal moderator for our key management onboarding events, who guides our new colleagues through 3 days and represents Korian Germany. We would also like to thank her for the wonderful and developing feedbacks for our internal lecturer relationships. Excellent communication skills are one of Katrin's top talents."
"The outcome of our virtual team coaching workshops was excellent, in some cases even better than in person. In addition to the professional excellence of the trainer, this also requires good technical preparation and practiced handling of the technology during the coaching. Both are the case with Katrin Ostermeier. Another advantage: the organization and logistics of the events were much more time-saving in comparison.”
"For me, employee development and team coaching are key to company success. After team days or individual coaching with Katrin from KAOS, we feel like we have more power and positive energy in the company. Thank you for the great support!"
"Katrin is not only a first-class moderator, but also an inspiring source of inspiration. Her ability to manage creative group processes has helped us to release potential and use collective intelligence. Her coaching is flexible and accurate - exactly what we need to be even more successful with enna in the future."
"For me, coaching works best on a concrete case. The external 1:1 coaching at KAOS is the perfect tool for me when I'm stuck in a dead end - Katrin is extremely flexible and gives me the right impulses for every question."
"Once again, a big compliment! Your moderation, commitment and especially your personality made the event fly. I really enjoyed following your moderation."
"KAOS are one of the best I have ecountered!
Exhausting, yes... But very effective.
In 15 years at Airbus, I have never had this level of connection with my colleagues, also considering that it is a team with 4 different locations!!!
Now yes, we are a team! Winning team!"
