FAQ – Mediation

• What is mediation?
  Mediation is a structured process for resolving conflicts constructively. A neutral and impartial mediator supports those involved in working towards solutions that are sustainable and acceptable to all parties.
• When is mediation appropriate?
  Mediation is appropriate when conflicts in the workplace — within teams or between leaders — begin to affect collaboration and performance. The earlier a conflict is addressed, the easier it is to find workable and lasting solutions.
• How does a mediation process work?
  Mediation follows a clear and structured process. Different perspectives, needs and interests are explored in a respectful setting. The aim is to reach agreements that are realistic, mutually supported and sustainable.
• How long does mediation take?
  The duration depends on the nature of the conflict and the number of participants involved. Some situations can be resolved within a few sessions, while others require more time and careful exploration.
• Does mediation take place in person or online?
  Mediation sessions can take place in my coaching space in Munich, at your organisation’s premises, or online — depending on what is most suitable.
• What is the difference between coaching and mediation?
  Coaching and mediation can overlap in areas such as communication or team dynamics. Coaches may also support teams during challenging phases.
  The key difference lies in the focus and the role of the practitioner. Coaching usually centres on individual or team development. Mediation, by contrast, is specifically designed to resolve concrete conflicts between several parties.
  When tensions have escalated, emotions are running high, or communication has broken down, mediation provides a neutral and carefully structured framework to ensure fairness, clarity and procedural safety.
• What principles guide your mediation work?
  My work is grounded in the core principles of mediation:
  Impartiality – I remain equally committed to all parties involved.
  Voluntariness – Participation in mediation is voluntary.
  Self-responsibility – The parties themselves develop the solutions.
  Confidentiality – The process is protected and confidential.
  I am a member of the German Federal Association for Mediation (Bundesverband Mediation – BM) and work in accordance with its professional standards and guidelines.
• What qualifications do you hold as a mediator?
  Mediation is not a legally protected professional title in Germany, which makes proper training essential.
  I hold a recognised mediation qualification, a Master’s degree in Business Coaching & Change Management, and further training in organisational development. This combination enables me to address conflicts both at an interpersonal and organisational level.
• Are mediations always successful?
  No conflict resolution process can guarantee a specific outcome. Mediation depends on the willingness of all parties to engage openly and responsibly.
  The aim is not agreement at any cost, but greater clarity, mutual understanding and — where possible — sustainable agreements. Even where a full resolution is not achieved, mediation often reduces tension and restores constructive dialogue.
• Do you offer mediation in English?
  Yes. Mediation can also be conducted in English, particularly in international or intercultural organisational settings.